Terms and Conditions | Authenticity

Reservation and Cancellation Policy

Reservations

Day Spa and Residential bookings must forward credit card details for surety of booking.

Deposits

A deposit of 50% is required when making reservation in order to confirm your booking with the remainder due in the 7 days prior to arrival. Day Spa bookings must also pay 50% or provide credit card details for surety of booking. We accept cheque, credit card, money order and cash payments.  Any additional items purchased during your stay must be finalised prior to departure and we reserve the right to charge your credit card if items are left unpaid. Credit card and EFTPOS facilities are available.

Transfers

Transfers can be arranged on booking. Transfers are available with fee depending on location, to all guests on request.

Cancellation Policy

Residential

Deposits are transferable or refundable in accordance with conditions below.

Full Room Rate. Advance bookings cancelled more than 60 days in advance will incur a cancellation fee of 25% of total booking.  Bookings cancelled between 10 & 59 days prior to arrival may be transferred in full if used within 6 months of original booking date or will incur a cancellation fee of 50% of total booking.  Cancellation of booking received within 10 days of planned arrival date will forfeit payment.  A booking fee for short notice cancellations of less than 10 days is a minimum $200.

Sale Room/Package Rate. We will not give a refund on package sales.

Day Spa

Please provide 24 hours cancellation notice, or a 50% cancellation fee will be charged.  A credit card or gift voucher number is required to secure your booking.  Any cancellations must be made by phone call or email.

Appointments must finish at the allotted time, so arrive 10 minutes early to ensure your maximum treatment time.

Gift Vouchers

Gift vouchers are not refundable but are transferrable to another person or for another product or treatment.

Ph:  +61-8-8554 2088

14-30 Waterport Road, Port Elliot, SA 5212

www.authenticity.com.au  e: bookings@authenticity.com.au